Our Professional Obligations
Your Trust Matters to Us
When you hand over your tax and business affairs to us at Smith Shearer, we know you're trusting us with something important. That's a responsibility we take seriously.
As registered tax agents, we follow clear guidelines from the Tax Practitioners Board (TPB). Think of these guidelines as our commitment to transparency, fairness, and your peace of mind.
If you ever have concerns about our services or believe we haven't handled things well, you have the right to make a complaint. The TPB provides a full complaint handling process for such instances.
How We Keep Our Commitment
We’re committed to always doing the right thing
We'll act fairly, honestly, and always with your best interests first.
We’re committed to managing any conflicts of interest
If ever a situation pops up where things might feel a bit tangled, we'll make sure you're informed, and we'll always be upfront about it. No surprises.
We are dedicated to providing the highest level of service
You can count on us for good, practical advice, and we'll get your work done efficiently and on time, so you can focus on your business.
We will always protect your privacy to the best of our ability
All your information is kept strictly confidential – it's just between us, unless the law gives us a nudge and we need to let you know otherwise.
We'll make certain to explain your position with as much clarity as possible
We'll make sure you're fully informed about your rights and what's expected under the tax laws, without all the confusing “lingo”. This includes your right to make a complaint directly to the Tax Practitioners Board if you have concerns about our services.
We’re do our upmost best to always keep you in the loop
If anything comes up that might affect how we help you with your tax, we'll give you a heads-up straight away.
We believe transparency builds trust. Want to learn more about our obligations and your rights?
Visit the Tax Practitioners Board via the button below:
Visit TBP Now
Do You Have a Question?
We're here to help. Reach out directly to our friendly team by calling (08)9071 2173 or emailing admin@smithshearer.com.au. Alternatively, fill in the form via our Contact Page.
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